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Frequently Asked Questions

Below are some commonly asked questions regarding our HomeBert Proactive Home Maintenance Plans, Add-On Services and Repair and Project Services. If you have addition questions please feel free to contact us.

Q. Why subscribe to HomeBert when I can just call someone for services when needed?

A. Think about it ... outside technicians and handymen are usually only called in when something is already broken or not operating as required.  This reactive approach to maintaining your home involves the headache of finding someone for the job, and paying for the cost of parts and service which usually adds up to multiple hundreds of dollars (if not more!)  HomeBert's model on the other hand, aims to ensure that all aspects of your home are well maintained so that it runs as efficiently as possible at all times for a flat annual fee. This proactive approach helps prevents unsafe environments and expensive repairs before they happen saving you time, money and stress.  

What's more... at HomeBert our goal is to build long-term relationships with our clients to ensure a level of trust that cannot occur with one off engagements, and also allows us to deliver the quality and ongoing support you deserve.

Q. When am I billed for my subscription?

A. You can chose to pay for your HomeBert annual subscription upfront or as monthly payments over the course of the year.  With the monthly payment option customers are billed equal amounts every month with the first payment due at the time of sign-up.

Q. Can I cancel my subscription if I'm unhappy with the service?

A. HomeBert values our members and we strive to ensure that they are satisfied with our services.  If we are not meeting your expectations please contact us so that we can make it right!  In the event that we aren't able to find a solution we will cancel your subscription and refund any unused portion of your fees.

Q. Do I need to include add-on services at the start of my subscription?

A. No, add-on services can be added after your subscription starts. They will automatically be included in subsequent annual subscription renewals unless you request they be removed.

Q. When am I billed for add on services?

A. You will be billed for add-on services in the month that you initially purchase/subscribe to them*.  Unless removed, they will be included and billed at the time of your annual subscription renewal.

Annual services such as eavestrough cleaning will be billed in full upon purchase/subscription renewal, while on-going services such as pet waste yard cleaning are billed monthly. 

Q. Can I cancel an add-on service that I no longer want or require?

A. Add-on services may be canceled and removed from your subscription upon request.  Once canceled, they will not be included in subsequent subscription renewal periods.

Q. When am I billed for Repair and Project Services? 

A. You will be billed for Repair and Project Services upon completion of the work unless otherwise agreed to in writing (for example, projects that occur over an extended period of time may warrant interim billing.) 

Q. Can the HomeBert plan save me money? 

A. These are just a few examples of the value in properly proactively maintaining your home:  

  • Winterizing outside faucets – not doing can result in thousands of dollars in water damage from cracked plumbing
  • Range hood cleaning– dirty range hoods can not only affect the food we eat, but cooking grease and oil is the leading cause of fires in homes costing thousand to repair in addition to injury and death
  • Exterior caulking – if left unkept can not only cause unhealthy mold and mildew but also significant damage to your homes structure and finish costing you, again, thousands to repair.
Have additional questions - Contact Us