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FAQ

Have questions?

We have answers.

Ross & Dave HomeBert Founders
  • Why sign-up for a HomeBert Home Service Plan when I can just call someone for services when needed?
    Joining HomeBert offers numerous advantages over traditional service-by-service arrangements. Here are a few key reasons: Convenience: With HomeBert, you have a single point of contact for all your home maintenance needs. Instead of researching and contacting multiple service providers for each issue, you can simply reach out to HomeBert, saving you time and effort. Streamlined Process: Our platform simplifies the entire home maintenance process. Once you're a member, scheduling services becomes hassle-free. Whether it's a leaky faucet, electrical repair, or a home improvement, we handle it all for you. Cost Savings: HomeBert's membership plans offer cost-effective solutions compared to hiring individual service providers for each task. With bundled services and discounts, you can save significantly on home maintenance costs over time. Proactive Maintenance: Our proactive maintenance visits, included in all plans, help prevent issues before they become costly repairs. By regularly inspecting and maintaining your home, we help extend the lifespan of your systems and appliances, saving you money in the long run. Peace of Mind: Knowing that your home is in good hands brings peace of mind. Whether it's emergency repairs or routine maintenance, HomeBert is there for you every step of the way, ensuring your home remains safe, comfortable, and well-maintained.
  • When am I billed for my HomeBert Home Service Plan?
    You can chose to pay for your HomeBert Home Service Plan upfront (discount applies to annual payment) or as monthly payments over the course of the year. With the monthly payment option customers are billed equal amounts every month with the first payment due at the time of sign-up.
  • How do I schedule my proactive maintenance visits?
    Visits are scheduled through the HomeBert booking platform. When you sign up, you'll create an account that you can use to easily schedule your Proactive Maintenance Visits.
  • How do I contact my Home Manager?
    During your first meeting with your Home Manager, you can discuss your preferred method of communication. Whether you prefer calls, texts, or emails, we are happy to accommodate your needs.
  • What if I need additional services beyond what is included in my plan?
    No problem at all! HomeBert can assist with any maintenance, repair, or home improvement projects you have in mind. Simply reach out to your Home Manager to discuss your requirements, and they will take care of everything from there. Detailed estimates provided in advance. Seamless Execution: work is scheduled and completed at your convenience and our pros ensure the job is done right. Satisfaction Guarantee: You will be billed only after the job is completed to your complete satisfaction. We stand by our work.
  • When am I billed for additional services, repairs or improvements?
    You will be billed only after the job is completed to your satisfaction. We stand by our work.
  • Can I cancel my service plan if I'm unhappy with the service?
    HomeBert values our clients and we strive to ensure that they are satisfied with our services. If we are not meeting your expectations please contact us so that we can make it right! In the event that we aren't able to find a solution we will cancel your service plan and refund any unused portion of your fees.
  • Can a HomeBert Service Plan save me money?
    Yes, HomeBert can save you money in several ways: Home Service Plans: Our plans offer bundled services and discounts compared to paying for individual services separately. By signing up for a plan, you can enjoy cost savings on routine maintenance, repairs, and improvements. Preventive Maintenance: Included in all plans are proactive maintenance visits, where our experts inspect and maintain various aspects of your home. By identifying and addressing issues early, we help prevent costly repairs down the line. Efficiency: With HomeBert, you have a single point of contact for all your home service needs. This streamlines the process and eliminates the need to research and contact multiple service providers, saving you time and effort. Extended Lifespan of Home Systems: Regular maintenance and timely repairs can extend the lifespan of your home's systems and appliances. By keeping everything in good working condition, you reduce the likelihood of premature replacements, which can be expensive. These are just a few examples of the value in properly proactively maintaining your home: Winterizing outside faucets – not doing can result in thousands of dollars in water damage from cracked plumbing Range hood cleaning – dirty range hoods can not only affect the food we eat, but cooking grease and oil is the leading cause of fires in homes costing thousands to repair in addition to injury and death Exterior caulking – if left unkept can not only cause unhealthy mold and mildew but also significant damage to your home's structure and finish, costing you, once again, thousands to repair. Not to mention potential pest and rodent entry-ways! Dryer vent cleaning - not only do clogged dryer vents cause unnecessary energy consumption, they are also one of the leading causes of home fires
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